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Caller display not working

FIXED
daz-mcq
Browser
Posts: 2
Thanks: 1
Registered: ‎16-12-2017

Caller display not working

Hi

Joined plusnet and my caller display stopped working since I transferred. Has always shown on my account as active. I contacted live chat who said it has now been added but it is still not working. Keeps saying “sorry this service is not available”. Can someone please help with this?

 

Thanks.

4 REPLIES 4
azc
Rising Star
Posts: 71
Thanks: 18
Fixes: 1
Registered: ‎16-10-2015

Re: Caller display not working

I've noticed this issue be reported by several people recently.

It usually gets sorted by having the facility removed and then added back on, but you need a member of staff to pick this up and see to it for you.

 

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
Fixes: 255
Registered: ‎25-03-2015

Re: Caller display not working

Fix

Welcome to the community forums @daz-mcq

 

I've checked your account and caller display appeared to be missing from the account and the line.

It looks like this may have happened as multiple people tried removing and re-adding this in a short space of time to try and fix the reported problem in line with what @azc said would usually happen.

 

I've arranged for this to be re-added now and it should be active shortly.

 

Apologies for any inconvenience this has caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
daz-mcq
Browser
Posts: 2
Thanks: 1
Registered: ‎16-12-2017

Re: Caller display not working

All working now. Thanks very much for your help.
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,269
Thanks: 9,196
Fixes: 1,478
Registered: ‎21-04-2017

Re: Caller display not working

I'm glad to hear that!

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team