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Caller display not working

Gurdial
Interested
Posts: 2
Thanks: 1
Registered: ‎28-06-2017

Caller display not working

Hello All

I'm a newbie and connected to Plusnet B/Band and phone today.

My caller display service which I subscribed to and was working perfectly for over 5+ years till yesterday, is not working on plusnet today?

I wrote to Plusnet via online chat and after a very long wait, was told it should be okay after 24 hours. I am happy to wait 24+ hours, but having read so many other Plusnet members having the same issue as mine, some of who've waited for over a month! I'm really not holding my breath.

In case I've read old posts etc, but can someone tell me if a quicker solution has been found round this apparently common issue?

Regards to all

Gurdial

3 REPLIES 3
BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Caller display not working

Hi Gurdial and welcome to the Community forums,

Having checked the order I can see it's completed and your caller display should now be active and working. It should have been added yesterday when the line came active but wasn't and it's usually a fault with this call feature which can take some time to resolve however I'm confident this isn't what's happen in your case. Let us know if it up and running.

 

Kind regards,

Ben

Gurdial
Interested
Posts: 2
Thanks: 1
Registered: ‎28-06-2017

Re: Caller display not working

Hello

Yes it is working now. I did email Plusnet to inform them last night.

Thankyou for checking up.

Gurdial

Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Caller display not working

Great to hear, thanks for letting us know

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.