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Caller display not working

FIXED
Hal
Interested
Posts: 2
Registered: ‎28-10-2016

Caller display not working

I have caller display listed as active on my account, but when I have tried the fix reported it says its unavailable. Calls incoming are listed as just that with no indication of caller number. How can I fix this please? Thanks

3 REPLIES 3
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,066
Thanks: 654
Fixes: 185
Registered: ‎27-04-2007

Re: Caller display not working

Fix

Hi Hal,

 

Apologies for this, it looks like the service wasn't added back on after your recent house move.

 

I've manually ordered it for you (it should be working within about 3 hours from now) and have refunded the costs for caller display for the last couple of months.

 

I've summarised things on ticket 137113159 for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Hal
Interested
Posts: 2
Registered: ‎28-10-2016

Re: Caller display not working

Fab, thanks very much for sorting, much appreciated.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,066
Thanks: 654
Fixes: 185
Registered: ‎27-04-2007

Re: Caller display not working

No worries and cheers for the update!

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team