Caller display not working
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Caller display not working
19-02-2020 11:35 AM
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Since moving house in December, when we took our Plusnet account with us, caller display is no longer working. I have checked that it is still enabled for our account, and we have not changed the handsets we used when it was working. What can be done to resolve this?
Re: Caller display not working
22-02-2020 8:27 PM - edited 22-02-2020 8:27 PM
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Hi @grahpinf,
Sorry about this, it looks like the caller display was missed off the order when the move went through. So while it shows on the member centre in Openreach's systems it wasn't active 😓. I've just placed it now and it should be active in the next couple of hours, although it could take until the morning.
Re: Caller display not working
06-03-2020 2:51 PM
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I have the same problem. My phone and broadband were transferred yesterday but caller display #234# is saying service is unavailable.
Re: Caller display not working
11-03-2020 9:41 AM
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Re: Caller display not working
15-03-2020 1:41 PM
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Hello @jsdb,
Sorry for the delay in getting back to you and for the issue you are experiencing. I have looked into this and responded here via your account account.
Hello @Bren16,
I believe I have found the issue and have now resolved this for you. Please allow 24 working hours before testing it again and get back to us if the issue persists.
Re: Caller display not working
15-03-2020 1:52 PM
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Hi Sammy,
Thank you so much, hope youvecsorted it, fingers crossed 😊
Re: Caller display not working
15-03-2020 2:07 PM - edited 15-03-2020 2:08 PM
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