Caller display not working
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Caller display not working
22-11-2018 7:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
My service started yesterday and although my account states that caller display is active it isn’t working, I just get ‘external call’ on my phone’s display.
I have tried *#234# and get the message sorry the service requested is not available.
How can I get this corrected please?
Many thanks,
Andy
Fixed! Go to the fix.
23-11-2018 10:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to hear your caller display isn't working.
I've checked on our supplier's systems and it seems it wasn't active there despite being on your account.
This has now been added manually for you and it should be up and running within the hour.
Let us know if you're still having issues after.
Re: Caller display not working
23-11-2018 4:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Caller display not working
23-11-2018 4:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Annlogan Sorry to hear this.
So we can investigate further can you dial *#234# from the phone that you want to use for caller display. Listen to the message.
- If it says ‘unavailable’, you don’t have caller display at the moment.
- If it says ‘the service is disabled’, you can enable it by hanging up and dialling *234#.
- If it says ‘identities will be displayed’, but your caller display isn’t working, you’ll either need to use a different phone, or try these steps.
- Plug a corded phone that’s compatible with caller display into the master socket (the master socket’s the first socket where the phone line comes into your home).
- Call your number from another phone
Let us know how you get on -Matt
Re: Caller display not working
23-11-2018 5:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Caller display not working
23-11-2018 5:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Matthew, you are a star! Thanks so much, all working fine now 😀
Re: Caller display not working
23-11-2018 5:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Caller display not working
23-11-2018 5:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Caller display not working
23-11-2018 6:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Caller display not working
06-01-2019 3:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have the same problem.
#234# gives the "service unavailable" recording.
Can you pls fix it for me?
Re: Caller display not working
06-01-2019 4:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Caller display not working
13-01-2019 5:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have the same problem.
*#234# gives the "service unavailable" recording.
Can you pls fix it for me?
Re: Caller display not working
14-01-2019 9:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This needs a manual fix by the tech people at PlusNet.
Once they have monitored your post, they will prob be in touch to raise a ticket. Mine was fixed within 24 hours.
It seems to be a known fault but, as ever with Plusnet, the service is quick & effective.
Re: Caller display not working
14-01-2019 2:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Deeppan Sorry to hear this.
I've removed and readded the caller display feature for you which usually fixes this issue
Can you try it again?
Re: Caller display not working
09-05-2019 8:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello Matthew
I have the same problem, with caller display not working on my phone and also being reported as unavailable on *#234# despite it showing as an "active" call features on my account dashboard.
Could you check this for me please?
Thanks
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Caller display not working