Caller display not working
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- Re: Caller display not working
β22-11-2018 7:18 PM
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Hi,
My service started yesterday and although my account states that caller display is active it isnβt working, I just get βexternal callβ on my phoneβs display.
I have tried *#234# and get the message sorry the service requested is not available.
How can I get this corrected please?
Many thanks,
Andy
Fixed! Go to the fix.
β23-11-2018 10:52 AM
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Sorry to hear your caller display isn't working.
I've checked on our supplier's systems and it seems it wasn't active there despite being on your account.
This has now been added manually for you and it should be up and running within the hour.
Let us know if you're still having issues after.
Re: Caller display not working
β23-11-2018 4:42 PM
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Re: Caller display not working
β23-11-2018 4:51 PM
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@Annlogan Sorry to hear this.
So we can investigate further can you dial *#234# from the phone that you want to use for caller display. Listen to the message.
- If it says βunavailableβ, you donβt have caller display at the moment.
- If it says βthe service is disabledβ, you can enable it by hanging up and dialling *234#.
- If it says βidentities will be displayedβ, but your caller display isnβt working, youβll either need to use a different phone, or try these steps.
- Plug a corded phone thatβs compatible with caller display into the master socket (the master socketβs the first socket where the phone line comes into your home).
- Call your number from another phone
Let us know how you get on -Matt
Re: Caller display not working
β23-11-2018 5:03 PM
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Re: Caller display not working
β23-11-2018 5:40 PM
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Matthew, you are a star! Thanks so much, all working fine now π
Re: Caller display not working
β23-11-2018 5:46 PM
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Re: Caller display not working
β23-11-2018 5:51 PM
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Re: Caller display not working
β23-11-2018 6:02 PM
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Re: Caller display not working
β06-01-2019 3:41 PM
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I have the same problem.
#234# gives the "service unavailable" recording.
Can you pls fix it for me?
Re: Caller display not working
β06-01-2019 4:29 PM
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Re: Caller display not working
β13-01-2019 5:49 PM
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I have the same problem.
*#234# gives the "service unavailable" recording.
Can you pls fix it for me?
Re: Caller display not working
β14-01-2019 9:49 AM
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This needs a manual fix by the tech people at PlusNet.
Once they have monitored your post, they will prob be in touch to raise a ticket. Mine was fixed within 24 hours.
It seems to be a known fault but, as ever with Plusnet, the service is quick & effective.
Re: Caller display not working
β14-01-2019 2:31 PM
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@Deeppan Sorry to hear this.
I've removed and readded the caller display feature for you which usually fixes this issue
Can you try it again?
Re: Caller display not working
β09-05-2019 8:14 PM
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Hello Matthew
I have the same problem, with caller display not working on my phone and also being reported as unavailable on *#234# despite it showing as an "active" call features on my account dashboard.
Could you check this for me please?
Thanks
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