Caller display not working

[#1]

Hi everyone, I'm new to this, but have had real problems with caller ID and missed calls not showing on my landline, just moved from BT by Plusnet persuasion and found that this service is missing. I've spoken to 5 different Plusnet people, all claim that they have resolved the problem and to wait 24 hours and all will be well.  NOT so, after 10 days it's still not happened.  I am plagued by nuisance calls and have stopped answering my phone.  It's driving me absolutely crazy.   I am begging them to please sort this out......it's a deal breaker for me.  Any advice would be greatly appreciated.  

Moderator's note by Adie (Dvorak) amended topic title. 

[#2]

Moderators Note.
Post split into its own topic for better visibility.

[#3]

Sorry to hear you're having issues.

I can see we've placed orders to try and sort this but they keep failing.

We'll investigate this further and update you shortly.

[#4]

Appreciate any help, had so many nuisance calls over last few days.  I notice my query has been put on hold twice, now until 20th may.  Really want to get this resolved, I can't understand why it's such a big problem. 

[#5]

Hi @Nicop,

I'm very sorry for the length of time that this issue has been ongoing and for the inconvenience that this has caused. I have checked and it appears that our previous attempts to add caller display to your line were rejected as there was a stuck order on our supplier's system.

The stuck order has now looks to have been fully cancelled off so I've placed another order to add caller display to your line and it appears to be progressing successfully. Please allow up to 24 hours for this order to complete and let us know if your caller display feature is not active in 24 hours' time from now.