Caller display not working

[#1]

I've just transferred from BT and my PlusNet account says it has Caller Display as I requested. However it doesn't seem to be working, all calls come through showing 'No number'.

This is important to us as we have a BT phone that allows us to block all International calls and those where the number is Withheld or Unavailable.

How can I get Caller Display to work?

[#2 · Accepted solution]

Welcome to the community forums @rmielcarek

I'm sorry to hear caller display isn't working.

It doesn't look like the call feature is active on your phone line so I've placed an order with our suppliers to switch it on. It should start working within a few hours. Apologies for the inconvenience caused.

[#3]

Thanks for that, seems to be working OK now.

[#4]

I’m glad to hear that.
Please feel free to let us know if you ever need any further help.