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Caller Id not working

Tireddad
Browser
Posts: 2
Thanks: 2
Registered: ‎22-05-2018

Caller Id not working

Hi, I've had caller id enabled for several years on my plusnet account. However, I've recently moved house and it isn't working at my new address. My account shows it is enabled, but dialing the *#234#method says it says it is not enaled. Please canyou reactivate this for me ?. Thanks John

 

 

4 REPLIES 4
shrubbfamily
Grafter
Posts: 52
Thanks: 3
Registered: ‎11-05-2018

Re: Caller Id not working

This should be a simple fix plusnet will send out another request to openreach to trigger your caller ID I had the same problem when I moved address was all sorted out within 24 hours

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 356
Fixes: 117
Registered: ‎26-03-2018

Re: Caller Id not working

Hi @Tireddad,

 

I'm sorry that your caller display feature wasn't moved over to your new address. I've placed an order to add this onto your line now and it will be active within 24 hours at the latest.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Tireddad
Browser
Posts: 2
Thanks: 2
Registered: ‎22-05-2018

Re: Caller Id not working

Hi Emily, It's working now, thank you.  Best Regards, John

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,919
Thanks: 9,555
Fixes: 1,512
Registered: ‎21-04-2017

Re: Caller Id not working

Happy to hear that John.

Let us know if you need any further help.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet