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Caller Id not working

FIXED
ajking
Browser
Posts: 1
Registered: ‎17-01-2018

Caller Id not working

I looked up online to see if I could arrange caller Id. I did this on the dropdown menu on my phone page.

 

That was in November.

 

This is still not working although there is still an open ticket, which says I will be contacted, no one has!

 

Whats the best thing to do to get something done!!!!!!!!!!

2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,911
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Caller Id not working

Welcome to the community forums @ajking

I'm sorry to hear of the delay we're having in activating your caller display feature.

It looks like there's an open order that's stuck on the Openreach systems which is preventing us from placing another order to add a call feature to your phone line.

 

I've raised a task with Openreach and we expect to hear back within 5 working days.

Apologies for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,911
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Caller Id not working

Fix

Your caller display feature should now be active on your line.

Can you confirm that it's working?

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet