Caller ID stopped working
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Caller ID stopped working
15-12-2019 6:59 PM
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My Caller ID has suddenly stopped working this afternoon. Incoming calls now just show "Incoming Call" on the display. I have gone through all the checks on the FAQ page and everything suggests this should be working fine - but it isn't
I've also experienced interference on the line (crackling &c) over the last couple of days
I notice that other people have had similar problems (refer user GrahamDS post on 12th August 2019)and this needed the involvement of BT Openreach to resolve the issue
Also BT Openreach have been doing a lot of work locally over the past few days (their vans seem to be everywhere) Maybe they've done something to cause the issue?
There is a post on a BT forum which also addresses a similar problem
https://community.bt.com/t5/Landline/BT-caller-ID-stopped-working/td-p/1769174
Can someone look into this for me please
Re: Caller ID stopped working
16-12-2019 8:55 AM
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You will reach BT's line test facility. Choose option 2. If noisy report as fault via
link below.
Re: Caller ID stopped working
16-12-2019 8:43 PM
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Re: Caller ID stopped working
12-02-2020 8:43 PM
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Hello @GrahamF
Was your problem ever resolved and if so could you please explain what fault was found and what was done to fix it?
I've been suffering with no caller ID for almost a year now, going round in circles with Plusnet and Openreach, and I too put the very same link you posted (BT forum) in my community forum post back in June 2019.
Any information would be very much appreciated, many thanks.
Re: Caller ID stopped working
12-02-2020 8:53 PM
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It appears there was a fault in the exchange which was causing interference on the line resulting in noise on the line and compromising Caller ID functionality. Once the exchange fault was fixed Caller ID worked fine again (and the line noise was eliminated as well)
Re: Caller ID stopped working
12-02-2020 11:24 PM
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Thank you @GrahamF for taking the time to reply, and pleased to hear that your fault was fixed.
Re: Caller ID stopped working
15-02-2020 8:17 PM
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- Re: Caller ID stopped working