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Caller ID still not activtaed!

FIXED
telsun
Interested
Posts: 1
Registered: ‎17-07-2016

Caller ID still not activtaed!

I requested Caller ID to be added to my account ages ago but it still has not been activated! I expected it to be next day or 3 days at the longest, it's probably been about 3 weeks or so. Whats going on!!!? 

6 REPLIES 6
Darkfire
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 699
Fixes: 30
Registered: ‎17-10-2015

Re: Caller ID still not activtaed!

Fix

 

Good Morning Smiley 

 

The service was added our side but not unfortunately on our suppliers side.

I've added this now and should be active in 10-15 minutes

Minivanman
Legend
Posts: 15,103
Thanks: 6,350
Fixes: 1
Registered: ‎04-11-2014

Re: Caller ID still not activtaed!

I had the same issue but now the caller ID comes up, those nuisance/unsolicited calls are still coming through even after being noted and barred. It's a puzzle, although I do know I have 'noise' on the line so perhaps that's the cause?


Truth is like a threshing machine; tender sensibilities must keep out of the way.
Herman Melville
SteveCass
Hooked
Posts: 5
Registered: ‎13-09-2016

Re: Caller ID still not activtaed!

My service started yesterday. - I pre ordered Caller Line Display and it is shown as active in my account. - It is not working. A 45 minute call queue to speak to Technical Support and 87 people in the queue for 'Online Chat' is completely unacceptable!

firecloud
Hooked
Posts: 9
Thanks: 1
Fixes: 1
Registered: ‎28-09-2016

Re: Caller ID still not activtaed!

Joined 2 weeks ago but no caller ID displaying.

My caller ID states active on the account settings but it is not working.

Darkfire
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 699
Fixes: 30
Registered: ‎17-10-2015

Re: Caller ID still not activtaed!

Good Morning, 

 

It seems this was enabled on our side but not on the Openreach side for it to be physically enabled, I've corrected that now and your caller display should be working in the next 30 minutes.

firecloud
Hooked
Posts: 9
Thanks: 1
Fixes: 1
Registered: ‎28-09-2016

Re: Caller ID still not activtaed!

Thanks to Technical Support it is now working.

Quite a quick fix.

Thank you.