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Caller ID not working

Posts: 2
Registered: ‎18-01-2021

Caller ID not working

Caller ID has not been working on phone line since moving to but it did with the previous supplier.

Contacted previously and this is supposed to have been resolved, but it's still not working.

I've tried to amend the account online but I've now got the following message and have had for a few days so I'm stuck in limb again:

An error has occurred

You cannot make any changes to your account while there is a phone order in progress.


Can someone from please get this issue sorted out once and for all?


Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Caller ID not working

Hello :@PRB

Thanks a lot for reaching out and I'm sorry to see that you're having problems here. Not to worry though, this should be a pretty easy fix. Smiley

I can't find an active account associated with your Community Forum profile, please can you send across your account username via PM and I'll take a look into this for you.

 Plusnet Help Team - Leeds