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Caller ID not working

FIXED
ajt1
Hooked
Posts: 7
Thanks: 2
Registered: ‎24-09-2018

Caller ID not working

Hi, New to Plusnet today but caller ID is not working. Phone is definitely compatible with the service. Can anyone help please?

10 REPLIES 10
BrightonRock
Pro
Posts: 469
Thanks: 124
Fixes: 7
Registered: ‎09-04-2016

Re: Caller ID not working

Welcome to Plusnet and the Forum @ajt1 

If you go to your account on the Plusnet website, is caller ID enabled? If not, you could be able to add it to your service yourself. Please let us know what you find.

If the site says it is already set up, then you will need a Plusnet person to respond to this thread, or you will need to contact them by phone.

ajt1
Hooked
Posts: 7
Thanks: 2
Registered: ‎24-09-2018

Re: Caller ID not working

My account says that caller display is active.

ajt1
Hooked
Posts: 7
Thanks: 2
Registered: ‎24-09-2018

Re: Caller ID not working

But when I type #234# into the phone it says "callers identities will not be displayed".

Any staff members out there who could help please?

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Caller ID not working

Hey @ajt1

I'm sorry to read you're having trouble with your caller display feature. I'm unable to find your account details through your forum profile, can you drop me a PM with your account username and give us a nudge here once done. 

 

Thanks. 

ajt1
Hooked
Posts: 7
Thanks: 2
Registered: ‎24-09-2018

Re: Caller ID not working

Thanks Mads, I have sent you a PM.

tinytaco
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 457
Fixes: 29
Registered: ‎30-03-2020

Re: Caller ID not working

Hi there @ajt1 Smiley It should be working, if not then please reply here so we can raise it with our Suppliers.

 Noor
 Plusnet Help Team
ajt1
Hooked
Posts: 7
Thanks: 2
Registered: ‎24-09-2018

Re: Caller ID not working

Nope, it's not working.

tinytaco
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 457
Fixes: 29
Registered: ‎30-03-2020

Re: Caller ID not working

Hi @ajt1 Smiley I've raised a question on your account here. I'll be monitoring this with our Suppliers and will update you daily on the matter. Smiley

 Noor
 Plusnet Help Team
ajt1
Hooked
Posts: 7
Thanks: 2
Registered: ‎24-09-2018

Re: Caller ID not working

Thanks to the support team for your call this morning, however it's still not working. Still says "Caller identities will not be displayed" and when phone rings it simply says "Incoming call".

tinytaco
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 457
Fixes: 29
Registered: ‎30-03-2020

Re: Caller ID not working

Fix

Hi there @ajt1 Smiley I've gotten your response on the question raised on your account, I've updated this with our Suppliers now and will update you on the question number today.

 Noor
 Plusnet Help Team