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Caller ID not working

Posts: 9
Registered: ‎24-06-2018

Caller ID not working

My Home Phone / Broadband services were activated on 21st August, but the Caller ID function (although showing as activate on the Control Panel) - isn’t working on my Handset. I have tried dialling *#234#, but it says “Service unavailable”. Does anybody have any further suggestions please?
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: Caller ID not working

Thanks for getting in touch @tasutton


It looks like caller display wasn't added as a feature on the line upon placing the orders. I do apologise about this, I have now placed the order to add this to your active line and this will complete within the next 24 hours.


I am very sorry for the inconvenience this has caused. If we can help with anything else, please do let us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team