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Caller ID not working

mcm553
Browser
Posts: 2
Registered: ‎31-07-2018

Caller ID not working

Hi

My account says I should have Caller ID but it is not showing on my phone.

I have been a member for 1 month now.

My phone is compatible.

Thank you

3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Caller ID not working

Sorry to hear that.

I've checked your line and caller display is active so it should be working.

Can you try the steps below?

 

Dial *#234# from the phone that you want to use for caller display. Listen to the message.

  •     If it says ‘unavailable’, you don’t have caller display at the moment.
  •     If it says ‘the service is disabled’, you can enable it by hanging up and dialling *234#.
  •     If it says ‘identities will be displayed’, but your caller display isn’t working, you’ll either need to use a different phone, or try these steps.
  •         Plug a corded phone that’s compatible with caller display into the master socket (the master socket’s the first socket where the phone line comes into your home).
  •         Call your number from another phone.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
mcm553
Browser
Posts: 2
Registered: ‎31-07-2018

Re: Caller ID not working

Hi Matthew

Thanks for the reply.

I've tried what you suggested and was told 'the service requested is not available'

Is there anything else I can try?

Thanks

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,618
Thanks: 321
Fixes: 73
Registered: ‎22-01-2018

Re: Caller ID not working

Hello @mcm553,

 

Sorry to hear you are experiencing problems with caller display. I have responded via your account here, with the next course of action. We really appreciate your patience in this matter and will keep you updated via your account.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team