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Caller ID not working

FIXED
procount
Dabbler
Posts: 13
Thanks: 7
Fixes: 1
Registered: ‎21-09-2016

Caller ID not working

I've just switched my phone line from BT to Plusnet on 3rd November. 

I had Caller ID with BT and ordered it with Plusnet and it is showing up in the phone control panel, but it is not working as all numbers show as "unknown". Has this feature actually been enabled on my line?

3 REPLIES 3
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Caller ID not working

Fix

I've tried to place an order to resolve this, this should take a couple of hours. Can you let us know if this resolves it please.

 

Sorry for the issues.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
procount
Dabbler
Posts: 13
Thanks: 7
Fixes: 1
Registered: ‎21-09-2016

Re: Caller ID not working

Thanks Chris, it seems to be working now.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,052
Thanks: 9,697
Fixes: 1,529
Registered: ‎21-04-2017

Re: Caller ID not working

That's good to hear.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet