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Caller ID not working

Posts: 9
Thanks: 1
Registered: ‎03-11-2010

Caller ID not working

My caller ID does not seem to be working - I have tried the #234# and I get 'this service is not available'.  I'm pretty sure I ordered the service and been paying for it!





Plusnet Help Team
Plusnet Help Team
Posts: 5,192
Thanks: 1,449
Fixes: 255
Registered: ‎25-03-2015

Re: Caller ID not working

Hi @techniz,


Unfortunately it looks like this wasn't added as part of your order despite being requested on the account.


I've placed an order to get this added now, although we have to advise of a 1 working day leadtime on these orders, they generally complete fairly quickly.


I'll also make sure to refund the previous payment for the call feature for you. Apologies for any inconvenience this has caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional