cancel
Showing results for 
Search instead for 
Did you mean: 

Caller ID not working

FIXED
sempiternity
Interested
Posts: 2
Registered: ‎28-10-2016

Caller ID not working

Hi I have caller ID as part of my phone package, it says it's activated but it's not displaying on my phone. Phone is compatible - have had no previous problems. Did the hastag number thing and message was that caller ID was 'unavailable'. Any suggestions?

4 REPLIES 4
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
Fixes: 255
Registered: ‎25-03-2015

Re: Caller ID not working

Welcome to the community forums @sempiternity

 

Sorry to see Caller Display isn't active on your line despite it showing active on the account. I've placed an order to correct this and would expect it to be working in the next few hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
sempiternity
Interested
Posts: 2
Registered: ‎28-10-2016

Re: Caller ID not working

Thanks @HarryB - you're a star! I'm actually having to answer my phone instead of doing my usual screening. Hopefully back to normality shortly then Smiley

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
Fixes: 255
Registered: ‎25-03-2015

Re: Caller ID not working

Fix

No problem. Looks like the order has already completed so you should be able to continue with your usual call screening Thumbs_Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
subminiature
Newbie
Posts: 3
Fixes: 1
Registered: ‎28-10-2016

Re: Caller ID not working

The caller ID stopped working on my phone. I tested it out with another phone with no problems so purchased a new phone. I don't understand why all the other features on the phone worked and caller ID worked for over a year before but just stopped registering.