Caller ID not working

[#1]

Hi

My account says I should have Caller ID but it is not showing on my phone.

I have been a member for 1 month now.

My phone is compatible.

Thank you

[#2]

Sorry to hear that.

I've checked your line and caller display is active so it should be working.

Can you try the steps below?

Dial *#234# from the phone that you want to use for caller display. Listen to the message.

•     If it says ‘unavailable’, you don’t have caller display at the moment.
•     If it says ‘the service is disabled’, you can enable it by hanging up and dialling *234#.
•     If it says ‘identities will be displayed’, but your caller display isn’t working, you’ll either need to use a different phone, or try these steps.
•         Plug a corded phone that’s compatible with caller display into the master socket (the master socket’s the first socket where the phone line comes into your home).
•         Call your number from another phone.

[#3]

Hi Matthew

Thanks for the reply.

I've tried what you suggested and was told 'the service requested is not available'

Is there anything else I can try?

Thanks

[#4]

Hello @mcm553,

Sorry to hear you are experiencing problems with caller display. I have responded via your account here, with the next course of action. We really appreciate your patience in this matter and will keep you updated via your account.