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Caller ID not working since moving house

peachesmorgan
Newbie
Posts: 2
Registered: ‎28-01-2018

Caller ID not working since moving house

I have been with Plusnet for a number of years and have recently moved , however my caller ID service is not working now even though at my old address it work perfectly. My telephone number is still the same but it just appears as ‘call’ whenever anyone rings. Any suggestions to get this sorted. Tried contacting Plusnet but takes too long to get through for such a minor issue
1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,130
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Caller ID not working since moving house

Sorry to hear this.

It looks like this wasn't added when the order was placed.

I've done this for you now and it should be up and running within a hour or so

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team