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Caller ID not working after move from BT

FIXED
steveh555
Hooked
Posts: 5
Registered: ‎30-05-2019

Caller ID not working after move from BT

Hi!

As other posts I've seen in the forums, we transferred our phone from BT yesterday and now our caller ID isn't working even though it shows as active in the 'call features' section of my account.

It worked fine with BT so I know the handsets are compatible but now it just says "Incoming call" rather than a phone number. Does it just need someone to switch it off and on again as in other cases?

Thanks in advance,
Steve
3 REPLIES 3
Beyhive
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 722
Fixes: 43
Registered: ‎25-02-2019

Re: Caller ID not working after move from BT

Hi @steveh555

 

We're sorry to hear about the problems you're having with Caller Display.

 

I have removed the feature from your line and placed it back on again to see if it makes a difference. Please allow up to 24 hours for this to take effect.

 

please let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
steveh555
Hooked
Posts: 5
Registered: ‎30-05-2019

Re: Caller ID not working after move from BT

I've just tested it - and it works again!

Thanks very much for sorting so quick.

Cheers,
Steve
Beyhive
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 722
Fixes: 43
Registered: ‎25-02-2019

Re: Caller ID not working after move from BT

Fix

Hi @steveh555

 

I am glad to know it is now sorted.

 

Please let us know if you have any further queries. - Faris

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team