Caller ID not working after move from BT

[#1]

Hi!

As other posts I've seen in the forums, we transferred our phone from BT yesterday and now our caller ID isn't working even though it shows as active in the 'call features' section of my account.

It worked fine with BT so I know the handsets are compatible but now it just says "Incoming call" rather than a phone number. Does it just need someone to switch it off and on again as in other cases?

Thanks in advance,
Steve

[#2]

Hi @steveh555

We're sorry to hear about the problems you're having with Caller Display.

I have removed the feature from your line and placed it back on again to see if it makes a difference. Please allow up to 24 hours for this to take effect.

please let us know how it goes.

[#3]

I've just tested it - and it works again!

Thanks very much for sorting so quick.

Cheers,
Steve

[#4 · Accepted solution]

Hi @steveh555

I am glad to know it is now sorted.

Please let us know if you have any further queries. - Faris