Caller ID not working after migration

[#1]

Hello,
I've my migrated phone and broadband service from another provider to Plusnet, and everything seems to be working except for caller ID. I've checked the 'Call features tab' and it is part of my package, i also tried calling *234# which returns a 'no service available'. Everything has been unplugged and re-connected with no luck.
Can anyone look into this and provide some help?
Cheers

[#2]

Hi there,
I've just checked and caller ID is enabled on your line.
I assume you're using the same handset as prior to migrating to us.

[#3]

Yes, it's the same handset.

[#4]

OK, I can see you've called in and we've given some advice on this.
Let us know how you get on.

[#5]

It's working now!, A chat adviser removed the feature and re-added it which seems to have done the trick,
Cheers!

[#6]

Glad to hear it's working now, thanks for letting us know