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Caller ID not available

FIXED
csl
Newbie
Posts: 3
Registered: ‎31-12-2018

Caller ID not available

Hi

Started with Plusnet a couple of weeks ago in new home. Still no caller ID yet. Have tried using *#234# and *234# but get 'Service not available'. 

I hope Plusnet support can kick this into starting please.

Thanks

6 REPLIES 6
Gel
Aspiring Champion
Posts: 2,233
Thanks: 267
Fixes: 26
Registered: ‎02-08-2007

Re: Caller ID not available

Anonymous
Not applicable

Re: Caller ID not available

@Gel, I thought it was free an Ofcom thing IIRC.

MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Caller ID not available

Hi @csl 

 

Welcome to the Forums. 

 

I've added this on for you now - it should complete within the next 24 working hours. 

@Gel - this is a free service as @Anonymous says. 

 

Hope this helps everyone. Happy New Year!

 

Kind Regards, 
 

MoR

 

csl
Newbie
Posts: 3
Registered: ‎31-12-2018

Re: Caller ID not available

Thank you. But I have just checked by getting someone to phone and it isn't showing. I will wait a further 24 hrs just in case. 

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 356
Fixes: 117
Registered: ‎26-03-2018

Re: Caller ID not available

Fix

Hi @csl,

 

I'm sorry that the caller display feature wasn't working when you checked this yesterday. I've checked your line and it's showing that caller display is now enabled on both our and our supplier's system. Please let us know if this still isn't working for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
csl
Newbie
Posts: 3
Registered: ‎31-12-2018

Re: Caller ID not available

Thank you for sorting this! It was interesting that I had to reset my phone in order for it to come up even though the *#234# showed it was available.