Caller ID not available

[#1]

Hi

Started with Plusnet a couple of weeks ago in new home. Still no caller ID yet. Have tried using *#234# and *234# but get 'Service not available'. 

I hope Plusnet support can kick this into starting please.

Thanks

[#2]

Go to "Your A/C" settings & see if you ordered this; it's not free. You can order via portal.

[#3]

@Gel, I thought it was free an Ofcom thing IIRC.

[#4]

Hi @csl 

Welcome to the Forums. 

I've added this on for you now - it should complete within the next 24 working hours. 

@Gel - this is a free service as @Anonymous says. 

Hope this helps everyone. Happy New Year!

Kind Regards, 
 

MoR

[#5]

Thank you. But I have just checked by getting someone to phone and it isn't showing. I will wait a further 24 hrs just in case. 

[#6 · Accepted solution]

Hi @csl,

I'm sorry that the caller display feature wasn't working when you checked this yesterday. I've checked your line and it's showing that caller display is now enabled on both our and our supplier's system. Please let us know if this still isn't working for you.

[#7]

Thank you for sorting this! It was interesting that I had to reset my phone in order for it to come up even though the *#234# showed it was available.