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Caller ID issue.

maroz
Not applicable
Posts: 2
Registered: ‎11-11-2015

Caller ID issue.

I have recently migrated from TalkTalk and have paid for caller id as part of my package. I expected this to be active when all other services came online but it hasn't. I have followed troubleshooting steps that recommend using master socket direct, no difference. I also called *#234# and received the message "Sorry this service is unavailable" which would suggest caller display has not been activated. Trying to activate via *234# had no result either.
Can anyone provide assistance please. Thanks..
4 REPLIES 4
Mustrum
Community Veteran
Posts: 3,069
Thanks: 786
Fixes: 73
Registered: ‎13-08-2015

Re: Caller ID issue.

Have you checked the features in the Home Phone Control Panel? Here.
maroz
Not applicable
Posts: 2
Registered: ‎11-11-2015

Re: Caller ID issue.

Yes and it is shown green and is being charged at 99p per month.
Darkfire
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 699
Fixes: 30
Registered: ‎17-10-2015

Re: Caller ID issue.

Hi Smiley
Caller display is showing enabled with ourselves and Openreach, I have removed the feature and will re-add it once it has been removed in case anything has gotten stuck in the background systems.
Darkfire
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 699
Fixes: 30
Registered: ‎17-10-2015

Re: Caller ID issue.

Caller Display has now been re-added to the line, can you check again for me, if this doesn't work do you have any other handsets as it would be advisable to rule out any internal issues before raising a fault on the problem
Thanks, Paul