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Caller ID does not work

FIXED
MBates237
Browser
Posts: 2
Registered: ‎09-02-2021

Caller ID does not work

Good Afternoon,

 

I signed up with plusnet a couple of months ago. Despite having caller display enabled, a compatible phone (that caller display worked on with my previous provider), I am unable to see the caller ID. Does anyone have any suggestions?

 

Thanks

3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,174
Thanks: 1,048
Fixes: 405
Registered: ‎01-01-2012

Re: Caller ID does not work

Fix

Thanks for your post @MBates237 and apologies for the delayed response.

I've looked into this and I can see that the caller display feature is live on our supplier's systems so it should be working for you.

To try and fix this I've removed and readded the feature which should complete in the next hour.

Can you check again later and let us know how you get on?

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
MBates237
Browser
Posts: 2
Registered: ‎09-02-2021

Re: Caller ID does not work

Hi Matthew,

 

It's now working fine, thank you.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,174
Thanks: 1,048
Fixes: 405
Registered: ‎01-01-2012

Re: Caller ID does not work

Glad to hear it's sorted!

Let us know if you have any further issues

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team