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Caller Display not working

FIXED
Tina71
Newbie
Posts: 3
Registered: ‎24-01-2018

Caller Display not working

Hi, just moved to Plusnet from BT and the caller display isn't working. I've called *# number and it says will be displayed but isn't. Got a BT8600 so should have. any ideas.

6 REPLIES 6
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,050
Thanks: 9,697
Fixes: 1,529
Registered: ‎21-04-2017

Re: Caller Display not working

Welcome to the community forums and to Plusnet @Tina71

I'm sorry to hear caller display isn't working

 

I can see it's showing as active on your line, so I'm going to try removing the feature and then re-adding it.

It should be removed overnight and we'll let you know tomorrow when it's re-added.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,050
Thanks: 9,697
Fixes: 1,529
Registered: ‎21-04-2017

Re: Caller Display not working

We've re-enabled caller display on your line.

Can you confirm it's working?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Tina71
Newbie
Posts: 3
Registered: ‎24-01-2018

Re: Caller Display not working

Hiya,

 

Just got home and tried it, just says incoming call when rings (and no number on other calls that have rung)

 

T

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,050
Thanks: 9,697
Fixes: 1,529
Registered: ‎21-04-2017

Re: Caller Display not working

Fix

Cheers for getting back to us. I've raised a fault to our suppliers now to further investigate.

We'll be in touch when we've got more info.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Tina71
Newbie
Posts: 3
Registered: ‎24-01-2018

Re: Caller Display not working

Hi,

 

This is now working, thank you.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,050
Thanks: 9,697
Fixes: 1,529
Registered: ‎21-04-2017

Re: Caller Display not working

I'm glad to hear that!

Please let us know if you need any further help.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet