Caller Display not working
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Caller Display not working
Caller Display not working
02-02-2013 12:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Caller ID was requested when signing up for the phone line.
Phone line transferred over to Plusnet on the 31st Jan
No caller ID available on the phones despite it showing on my account as active.
Tried two sets of caller ID compatible DECT phones
Caller ID has been working perfectly for the past 5 years on this line - it stopped working the day the line was transferred.
Ta
Re: Caller Display not working
05-02-2013 1:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Raised the ticket for this issue on the Saturday, had a reply on the monday with a few things to try - nothing worked.
Replied to the ticket on the Monday, had a reply earlier that it was going to be escalated. Got sidetracked by someone having a stress on the forum but remembered to read the ticket and by that time the CLID had been sorted.
Some hints and tips on top of the ones mentioned on the help pages - this is what I learned through some online ....
If you dial *#001# it will tell you what services you have activated on your line. Mine said I had call divert (although the call divert wasn't actually active or ordered). This message appears to also be read out when you have the answer service active. I've been into my account and deactivated it and the message has now gone to "No services active on your account".
If you dial *#234# it will check to see if you have caller ID enabled. If it replies "Callers Identities will be displayed" and you're not getting the Caller ID on your phone then chances are it's a problem at your end so try different phones / master test socket etc etc.
If you dial *#234# and you get the message "Sorry the service requested is not available, thank you for calling, please hang up" then the chances are there is a gremlin in the BT / Plusnet ordering system and you'll need to have further words with Plusnet on the ticket system.
Top marks again for Plusnet getting this resolved pretty quickly - I've been reading some BT horror stories where customers have been trying to sort out this exact problem with other suppliers (Sky / Virgin / BT) for months ....
Re: Caller Display not working
05-02-2013 1:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Caller Display not working
21-02-2013 12:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I get the service unavailable message when I dial that number too.
I have raised a case with plus net, so hopefully they will
Be able to sort it.
Re: Caller Display not working
21-02-2013 11:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Caller Display not working
21-02-2013 12:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Caller Display not working
23-02-2013 5:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Caller Display not working
11-03-2013 5:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
When I dialled *#234# code and announcement says that "sorry the service requested is not available"
When I dialled *#001# code and announcement says that "no services are in operation on this line.
Please see Ticket no-#66908853
Re: Caller Display not working
12-03-2013 10:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Caller Display not working
12-03-2013 10:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Caller Display not working
12-03-2013 10:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: rk3rosin When I dialled *#234# code and announcement says that "sorry the service requested is not available"
It's obviously not got turned on for some reason.
Re: Caller Display not working
12-03-2013 12:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Caller Display not working
13-03-2013 1:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Ben Hi rk3rosin, I've passed this through to the Faults Team to take a look for you, they'll be in touch on the ticket in due course.
Quote from: Chris I've just got that raised over to our suppliers for further investigation for you.
Thanks for hepl
It's working now
Re: Caller Display not working
13-03-2013 1:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If there is anything else we can help with, please do let us know.
Re: Caller Display not working
18-03-2013 1:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Using Gigaset SL910 only few months old.
When I dialled *#234# code and announcement says that "Callers identities will be displayed"
When I dialled *#001# code and announcement says that "no services are in operation on this line.
I Have caller display shown as extras
Do not have another CLIP phone
Have reported on ticket #67167934
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Caller Display not working