Caller Display not working on newly ported line.

[#1]

My phone landline was ported to Plusnet on Wednesday with caller display on the order.

Just received first phone call and caller display not working !

Looked on Call Features in My Account and Caller Display and Call protect both have a green dot against them.

Can the Help team please help.

[#2 · Accepted solution]

Hi there.

Unfortunately it doesn't look like caller display or call protect were added when we provisioned your line.

I've placed an order to add these features now which should start working within the hour.

Let us know how it goes.

[#3]

Thanks Gandalf for the very quick response.

caller display is now working.

[#4]

Glad to hear that!

No problem at all, let us know if you need any further assistance. 

[#5]

Hi!

I've had the same problem since I moved house last October (only just getting around to sorting it). I've tried dialling the *#234# code but it says the service is unavailable despite my account saying it should be enabled.

Please can you fix it for me?

[#6]

Hi there @KBallinger,

Thanks for getting in touch with us.

I'm sorry to hear your caller display feature is not working correctly and I apologise for the inconvenience caused. I have now created a ticket with further information for you. You can view the ticket here.

Thank you.