Caller Display not working after house move

[#1]

Hi there,

I've moved home and had my home phone and broadband transferred and activated at my new address. Phone and broadband went live as requested after visit by an engineer

However, my Caller Display does not work. I have checked my call features through my account online and it is enabled but it is not working for some reason?

[#2]

Hi @KR1 I had this same problem when I moved in September including Call protect, raised at fault through portal and all fixed within a couple of days. Alternatively ring 0800 022 3300 customer services

[#3]

Hi mort 7890,

Sadly, I tried ringing customer services but gave up after 34 minutes on hold. Very, very difficult to get through. Major downside of this provider. 

Kurt.

[#4]

Hi there @KR1,

Thanks for getting in touch and apologies for the difficulties getting through to us, I appreciate the frustration.

I've had a look into your call settings and have sent you an update here.

Let us know if you need anything further.

Thanks - Tahir