Caller Display and Home Phone missing from account

[#1]

Hi I am new to Plusnet having moved from BT, I no longer have caller display on my phone and so I logged into my account but when I click PHONE within my account it says this....our records indicate that your telephone number may already be in use for Home Phone. This is a possible inconsistency with our records. If you wish to add Home Phone to your service please raise a question to our support centre and we will be happy to progress this for you. 

My phone is working just I have no caller display and if I check my order I definitely have confirmation of ….

Your order

•Unlimited Fibre

 •Line Only

 •Monthly line rental

 •Plusnet wireless router

Can anyone help please, the online chat never seems to be working:(

[#2 · Accepted solution]

Hi @greystonefoot

Thank you for getting in touch and I am sorry to hear that you aren't able to amend the features on your online account, Please don't worry.

I have amended this for you and your caller display will start working within the next 24 hours.

Regarding your account not showing your phone line, your account is affected by a minor issue that is slowing down the order process to activate the product on your account, this does not affect the functionality however and will complete soon.

I am sorry if this has caused you any concern and assure you not to worry, your services will continue to work correctly.

If you have any further questions please feel free to get in touch.

[#3]

Thank you Warwick caller display now working.

[#4]

That's great news @greystonefoot, we're pleased that it's now working as expected.

Please don't hesitate to drop us another post if you need any further assistance at all.