Caller Display, Voicemail and Plusnet Call Protect not working - really need help.
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23-11-2020 3:29 PM
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None of these services are available to me although all have green lights on your website indicating that they are active. I really need these, particularly the first two and would be grateful if anyone could help.
Thanks, (and apologies if I have posted this twice).
Fixed! Go to the fix.
Re: Caller Display, Voicemail and Plusnet Call Protect not working - really need help.
23-11-2020 3:34 PM
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@molly8 Have these worked previously? Have you recently changed your telephone(s)?
Re: Caller Display, Voicemail and Plusnet Call Protect not working - really need help.
23-11-2020 3:48 PM
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Have just changed from BT to Plusnet - using same phone(s) which previously had these services with BT and I was assured would be transferred to Plusnet..
Re: Caller Display, Voicemail and Plusnet Call Protect not working - really need help.
23-11-2020 3:50 PM
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Ah, OK. Sorry for more questions, but when was 'just transferred'?
23-11-2020 3:56 PM
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Thanks for your post @molly8
It looks like the feature wasn't added on our supplier's end.
I've done this for you now and it should be up and running within the hour.
If there's anything else we can help with let us know
Re: Caller Display, Voicemail and Plusnet Call Protect not working - really need help.
23-11-2020 4:10 PM
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Thank you very much, Matthew. Seems fine now.
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- Caller Display, Voicemail and Plusnet Call Protect...