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Caller Display Not Working

amysmassageuk
Browser
Posts: 2
Registered: ‎10-08-2017

Caller Display Not Working

Just switched phone and broadband to plusnet. All went to plan apart from the caller i.d. not working. I cant access the home phone control panel as it says its not available, with the following message:

Home Phone Control Panel not available

This page is only available to Home Phone customers.

If you've ordered Home Phone, you'll be able to use this page when your line has activated, we'll email you when this happens.

 

However the phone line is working and my order tracker states:

PhoneLine Only

Your order is now complete

Your call plan is ready to use.

 

Very confused with this, so can anyone help please?

Thanks

 
3 REPLIES 3
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,192
Thanks: 1,449
Fixes: 255
Registered: ‎25-03-2015

Re: Caller Display Not Working

Welcome to the community forums @amysmassageuk.

 

Sorry to hear caller display isn't active on your line currently. This should be resolved shortly.

 

Apologies for any inconvenience caused by the delay in this activating.

 

Thank you for your patience and for bringing this to our attention.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
amysmassageuk
Browser
Posts: 2
Registered: ‎10-08-2017

Re: Caller Display Not Working

Still not working, how long do you think it will take?

Thanks
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: Caller Display Not Working

The order completed about 45 minutes after Harry added the call feature.

Mind running through the checks in this ticket and reply to it if you still have problems?

 

Cheers,

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team