Caller Display Not Working (It was previously)

[#1]

HI,

I have been with PlusNet since October and all is great. I had Caller Display and all was working fine. Recently it has stopped working. I have not made any changed to my phone. I checked my account and it shows caller display is enabled. Is there something that can be done to check and re-enable caller display either on the control panel or by support?

Thanks in advance for any assistance.

Kind regards,

Paula

[#2 · Accepted solution]

Sorry to hear your caller display isn't working.

I've checked our suppliers systems and it's showing as enabled on there

To try and resolve this for you I've removed and readded the feature which should go through within 24 hours

Let us know if you're still having issues after

[#3]

Thanks for the reply and action - much appreciated. I will check as soon as I am at home and get back to you.

[#4]

Hi,

I have just checked and it is working again. That seems to have fixed it. 

Many thanks for your prompt attention.

[#5]

Glad to hear it!

Let us know if you have any further issues