Caller Display (Caller ID) number formatted badly

[#1]

Numbers shown on our caller display:

1. Are missing a leading zero, so (a) they don't match the number in the phone's phonebook (b) I can't use them to call back.
2. Include a space character separating the STD from the number, which I can't enter into the phone's phonebook.

Who do I contact to fix this?

[#2]

Hi there,

Is the caller ID a feature of your handset or something you pay us for?

If it's the latter we'd need to look at that for you so feel free to PM me with your username if that's the case.

[#3]

As far as I know, handsets and phone will not display phone numbers, unless PlusNet have been paid to provide the service. I'll PM you the details.

[#4]

Thanks for the PM, it sounds like a fault with that particular service so I've raised that with our supplier (Openreach).

I've raised ticket 144413651 on the account in question with further details about that.

[#5]

I've not had any feedback on this issue, ticket #144413651. Bizarrely:

1. The ticket appears to be closed, how can this be when it hasn't been resolved?
2. There does not appear to be any way to "reply" or "reopen" the ticket, this doesn't seem right.
3. The Help Assistant page mentions that we can "Ask a question or view your answers", yet there does not appear to be any way to ask a question.

[#6]

It looks like Adam just created a closed contact, instead of opening a ticket on your account to our faults team to monitor the progress of the fault. Apologies for that.

I've now raised the fault again and left an open ticket on your account.