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Called by my own number !

sheffpete
Grafter
Posts: 27
Thanks: 6
Registered: ‎13-01-2018

Called by my own number !

Hi, My caller id showed my own number on my last call, picked up and an automated voice said to access my voice mail press 1, as this all seemed strange I did not, anybody cast any light on this, seems a possible scam.

cheers.

Update - Got a voicemail message some time later on my mobile so now not sure if this is actually a Plusnet feature, but if so not a good one, why use my own number to call me .... gives impression of a scam.

8 REPLIES 8
Plusnet Help Team
Plusnet Help Team
Posts: 1,096
Thanks: 207
Fixes: 43
Registered: ‎26-03-2018

Re: Called by my own number !

Hi @sheffpete 

 

Just for some clarification here - did you see this call by your own number on your Landline or Plusnet Mobile? 

 

Thanks, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
sheffpete
Grafter
Posts: 27
Thanks: 6
Registered: ‎13-01-2018

Re: Called by my own number !

Hi, it came up on my landline caller id,

Plusnet Help Team
Plusnet Help Team
Posts: 4,876
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Registered: ‎25-03-2015

Re: Called by my own number !

Hi @sheffpete, it does sound like an odd one.

 

Testing the line isn't flagging up any problems, but that's not to say there is 100% not a problem.

It's possible that this may have been a scam or potentially some sort of number spoofing as part of a scam.

 

Could you let us know if you continue to experience this.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
198kHz
Champion
Posts: 3,606
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Registered: ‎30-07-2008

Re: Called by my own number !

@sheffpete

Is this standard Voicemail or Voicemail Extra?

A while back when I had BT's Call Minder (equivalent to Plusnet's Voicemail Extra) it called me with my own ID if a message was left while the line was engaged.

The impossible often has a kind of integrity the merely improbable lacks. Douglas Adams
sheffpete
Grafter
Posts: 27
Thanks: 6
Registered: ‎13-01-2018

Re: Called by my own number !

Thanks for the replies, as far as i know its standard voicemail, and yes there was a message left.

I have just never known a voicemail service calling back using my own number, if thats what Plusnet intend, it seems a confusing way of alerting.

PeeGee
Aspiring Pro
Posts: 1,110
Thanks: 56
Fixes: 3
Registered: ‎05-04-2009

Re: Called by my own number !

IIRC, this can happen if a SMS is sent to the landline which is "converted" to a voice message.

Phil

Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
sheffpete
Grafter
Posts: 27
Thanks: 6
Registered: ‎13-01-2018

Re: Called by my own number !

Thanks for the explanation, but with the number of spam warnings we get, its surely confusing to call using the persons own landline number, couldnt they display voicemail or similar ?

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PeeGee
Aspiring Pro
Posts: 1,110
Thanks: 56
Fixes: 3
Registered: ‎05-04-2009

Re: Called by my own number !

You would think something better could be sent, perhaps a 157x number. However, as they have messed up their "call guardian" system, perhaps not!*

Phil

* I use VoIP for some calls and, recently, they started being categorised as "international" by BT, which means people don't answer or have them automatically blocked, though the correct number is appended!

Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.