Call protect

[#1]

My plusnet call protect feature doesn't work.
Any ideas?

[#2]

Can you be a bit more specific please? Is it not active? Or not blocking some calls? If so, which ones? Or is there some other problem?

[#3]

As I stated in my post, it is not working. Call protect shows as active and is ticked. However when I dial 1572, I get a message saying that this service is not connected.

[#4]

@adrian001 I believe it can take up to 24 hours to kick in after application - has it been that long?

[#5]

Yes I understand that, but this was added to the account months ago and has not worked since.
Adrian

[#6]

OK. Unless you get lucky on the phone or TwitBook, it's a case of waiting for a Help Team member to see this thread and respond.

[#7]

@adrian001 

I'm afraid @198kHz  analysis is probably right that this is going to need intervention from a PlusNet person.

There is a slim chance, and it probably can't make your position any worse, but you could try turning off Call Protect and then turning it back on again. I think it has been known to work! It really depends what the underlying problem is.