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Call protect not working...

JennyB1
Newbie
Posts: 1
Registered: ‎22-11-2020

Call protect not working...

My call protect is not working even though it's showing in my account as active. When I dial 1572 it says the service cannot be connected.
Can anyone help please?
4 REPLIES 4
dvorak
Moderator
Moderator
Posts: 26,460
Thanks: 5,093
Fixes: 1,285
Registered: ‎11-01-2008

Re: Call protect not working...


Moderators Note


This topic has been moved from Chat to Home Phone 

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MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,153
Thanks: 1,009
Fixes: 405
Registered: ‎01-01-2012

Re: Call protect not working...

Thanks for your post @JennyB1 and apologies for the delayed response

I'm sorry to hear that your Call Protect wasn't working.

It looks like even though it was showing as active on our end it wasn't on our suppliers

This has now been added for you and it should be working within the hour

If there's anything else we can help with let us know 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
molly8
Grafter
Posts: 29
Thanks: 4
Fixes: 1
Registered: ‎08-11-2019

Re: Call protect not working...

I have the same problem with call protect not working although it has a 'green light' on the website.  I don't have voicemail or plusnet call protect either and they both have a green light too.  Can anyone help with this - I really need these services.

Thanks.

 

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,153
Thanks: 1,009
Fixes: 405
Registered: ‎01-01-2012

Re: Call protect not working...

Thanks for your post @molly8

I'll respond to your other post shortly 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team