Call protect not working
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- Re: Call protect not working
09-10-2018 11:53 AM
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I recently moved my phone line from BT to plusnet. I had call protect with BT and it worked very well, but since I've transferred over I get the message that the 'service is unavailable' when I try to call 1572. On my control panel it's ticked as green. Could this feature be turned on? Have I lost all the numbers I'd added with BT?
Between billing me wrongly and having to chase a repayment, nightmare in trying to get through to phone support, and now basic features not working I'm really regretting moving my phone line.
Fixed! Go to the fix.
Re: Call protect not working
09-10-2018 5:28 PM
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Hi @LilyF,
I'm sorry to hear that you have experienced these issues. I can see that the Call Protect feature appears to be up and running from our side and so I would ask whether or not you've been able to see if the feature would work with another handset?
Re: Call protect not working
09-10-2018 8:57 PM
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Hi AJ
I can confirm it doesn't work from my other phone either, which is a corded handset.
To be accurate, the message I'm getting is "The service can not be connected."
Thanks
Lily
10-10-2018 11:51 AM
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Re: Call protect not working
10-10-2018 4:42 PM
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Thank you Matthew. Confirmed working now.
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