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Call plan upgrade not happening for 22 days!

FIXED
phornby26
Hooked
Posts: 5
Registered: ‎02-04-2020

Call plan upgrade not happening for 22 days!

Hi I've upgraded to anytime as have many people but it won't take place until 24th April - that's way too long! Is there any way to make it immediate? I'm happy to backdate to previous bill if necessary otherwise it will cost a fortune to call various elderly - and young - family members.

Hope you can help

4 REPLIES 4
jgb
Aspiring Champion
Posts: 675
Thanks: 445
Fixes: 19
Registered: ‎01-08-2007

Re: Call plan upgrade not happening for 22 days!

@phornby26 

See this thread:

https://community.plus.net/t5/My-Account-Billing/Trying-to-change-Call-Plan-to-Unlimited-but/m-p/172...

Some staffers can change the call plan immediately if you PM them to get the process going.

phornby26
Hooked
Posts: 5
Registered: ‎02-04-2020

Re: Call plan upgrade not happening for 22 days!

Thanks for your help jgb

I've messaged so fingers crossed!

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,602
Thanks: 321
Fixes: 71
Registered: ‎22-01-2018

Re: Call plan upgrade not happening for 22 days!

Fix

Hello @phornby26,

 

Thank you for your time on the phone today,I really appreciate it.

 

I have put in place what we have discussed and please do not hesitate to get in touch if you need any further assistance.

 

Smiley

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team
phornby26
Hooked
Posts: 5
Registered: ‎02-04-2020

Re: Call plan upgrade not happening for 22 days!

Thanks for your help Sammy 🙂