Call divert
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Call divert
Call divert
09-08-2019 10:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Called Plusnet this morning asking them to divert my call to mobile as my 2 house phones are saying out of range, they have checked my line and all seems ok so asked them to put the divert on for me as I can’t access the phone, their reply was I have to do it myself as I have this extra on my package and there isn’t a fault on the line, I have purchased new phones this morning but they need to charge for 24 hours. Is there anyway I can access the call divert through my online account
Re: Call divert
09-08-2019 12:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
We have a guide here which shows you what to do and should get that sorted for you https://www.plus.net/help/phone/call-features/#callDivert
there's some extra information on this post too: https://community.plus.net/t5/Home-Phone/Divert-codes/td-p/815262
Please take a look and let us know if you have any further questions.
Re: Call divert
09-08-2019 3:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I already have this feature with plusnet but my phones weren’t allowing me to access them as the power supply was broken and I had asked plusnet to do it for me but it seems that plusnet won’t do this unless there is a fault with the line, I have bought new phones but they need to be charged for 24 hours. So no landline phone for me until tomorrow, my question was asking if I could do it myself through my account online.
Re: Call divert
11-08-2019 11:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's good idea to keep a basic hardwired phone connected, or at least kept somewhere handy, for emergencies, power cuts etc.
@Anne5 wrote:
...my phones weren’t allowing me to access them as the power supply was broken...
That's another good reason.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Call divert
11-08-2019 3:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Anne5
It is technically possible for us to divert calls manually entering the requested number into the supplier system however we'd need the call divert feature active on the account first which would basically bill you for it.
We'll only provide a temporary call divert free of charge if you've got a fault with the line.
Having said that I agree with @198kHz in that if you can it never hurts to have a spare corded handset lying about. If you still need call divert feel free to send me a PM and I'd be happy to arrange this.
Re: Call divert
11-08-2019 4:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I do have call divert as an extra on my account, but because of the issue with my phone I couldn’t access it. I only wanted plusnet to do the divert and I didn’t expect it to be free of charge just wanted it done, problem now solved as bought new phones but they needed to charge for 24 hours so was without my landline for this period, our elderly parents only phone us on landline number so I had to contact them every couple of hours to check on them
Re: Call divert
11-08-2019 4:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to us @Anne5
I'm sorry for the experience you've had, feel free to let me know if you need any further assistance in the future.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page