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Call divert query

ITWorks
Superuser
Superuser
Posts: 2,050
Thanks: 717
Fixes: 8
Registered: ‎05-11-2008

Call divert query

Hi there
Am i right in thinking, if you have anytime call plan and wish to divert to another landline number (01,02,03)  you will not be charged ( apart from £ 2.50 a month for the feature) for the diverted part of each call, as these calls (01,02,03) are included in the calling plan ?
Kind regards
Mike 

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4 REPLIES 4
Mav
Moderator
Moderator
Posts: 21,654
Thanks: 4,452
Fixes: 504
Registered: ‎06-04-2007

Re: Call divert query

Yep, that's correct.. worked for me last year.
Also will use any Mobile minutes if you have that added as well and you divert to a mobile number.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

ITWorks
Superuser
Superuser
Posts: 2,050
Thanks: 717
Fixes: 8
Registered: ‎05-11-2008

Re: Call divert query

Thanks Mav, PN how about updating the call features guide , to make this clear, in which circumstances you won't be charged for the diverted part of the call
Regards
Mike 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,192
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Fixes: 255
Registered: ‎25-03-2015

Re: Call divert query

Thanks. I'll pass that feedback on Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
Mav
Moderator
Moderator
Posts: 21,654
Thanks: 4,452
Fixes: 504
Registered: ‎06-04-2007

Re: Call divert query

Bear in mind the 60 minute call limit still applies as far as I know.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still