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Call divert not working

TheRealTC
Newbie
Posts: 2
Registered: ‎13-03-2023

Call divert not working

I have activated call divert on my account - it shows green in the Home Phone Control Panel

When I try to set up call divert using * 21 *, I immediately hear "Sorry, the service requested is not available. Thank you for calling, please hang up".

Trying to deal with CS through the text service is getting frustrating. I don't need the line checked for faults just need the call divert sorting out.
3 REPLIES 3
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
Fixes: 97
Registered: ‎27-11-2020

Re: Call divert not working

Hey there @TheRealTC and welcome to the forum. Did you manage to get this sorted or do you need me to look into it for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
TheRealTC
Newbie
Posts: 2
Registered: ‎13-03-2023

Re: Call divert not working

Hi @willcutforth I managed to speak to a nice lady in the CS dept in the end and hopefully I should be able to activate the call divert by 16th at the latest. Thanks for responding though.
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
Fixes: 97
Registered: ‎27-11-2020

Re: Call divert not working

No worries, let me know if it doesn't and I will sort it.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team