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Call divert not working

Posts: 1
Registered: ‎08-04-2021

Call divert not working


I paid for call divert to be added to my phone line last Thursday, but it still hasn't been activated. I have only had an email to say that voicemail has been removed, but nothing else. I have tried to setting it up by using *21*... etc but it hasn't been activated.

When I try and check the status on my account I get an error.

I have tried calling the helpline but gave up.

The call divert was meant to be a solution making sure I can receive important calls re a family member who is in hospital, but I am now in an even worse position as voicemail isn't even enabled anymore!

Does anyone have any ideas? Does it normally take this long?

Thanks, Claire.

Plusnet Help Team
Plusnet Help Team
Posts: 55
Thanks: 15
Fixes: 10
Registered: ‎01-12-2020

Re: Call divert not working

Hi @ClaireK. Thanks for reporting this. i have sent this through to my colleague to check for a stuck call feature on your account - this may be the reason Caller Divert isn't working. You will get an update form your account asap. Chris - Leeds.

 Chris Fitzsimmons
 Plusnet Help Team