Call data problem?
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Call data problem?
14-10-2009 11:18 AM
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I made a couple of calls to New Zeland night from around 10 pm last night, i logged into my account about 20 mins ago expecting the remaining minutes to reflect this , but it still say i have 300 remaining, is there a problem with call data as this should be updated every 4 hrs ?
Regards Mike
[Moderator's note by Thomas (Be3G): thread moved to more appropriate location, and title edited to remove now-unecessary duplication.]
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Home Phone - Call data problem?
14-10-2009 11:23 AM
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Are you able to see the call in the call records itself?
Re: Home Phone - Call data problem?
14-10-2009 11:41 AM
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I can not see the call in call records (my call records is blank)
Can i ask are all types calls meant to be listed in recent calls/ call summary ?
At the moment i have only made calls to landlines at evening and weekends, and the top 20 destinations at evenings, recent calls and call summary say i have made no calls , i assume when they are free they are not counted?
Regards Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Home Phone - Call data problem?
14-10-2009 11:44 AM
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PM me the username you're referring to and I'll double check.
Re: Home Phone - Call data problem?
14-10-2009 11:47 AM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Home Phone - Call data problem?
14-10-2009 11:49 AM
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@James. are the 0845 calls to support completely free, i.e dont come off my allowance? - Legacy 240
Re: Home Phone - Call data problem?
14-10-2009 11:50 AM
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Re: Home Phone - Call data problem?
14-10-2009 11:58 AM
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Regards Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Home Phone - Call data problem?
14-10-2009 12:00 PM
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Re: Home Phone - Call data problem?
14-10-2009 12:41 PM
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As per Peter's post, are these calls to non 0500/0800 numbers?
As those would not show up.
Re: Home Phone - Call data problem?
14-10-2009 1:02 PM
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Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Home Phone - Call data problem?
14-10-2009 1:04 PM
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Re: Home Phone - Call data problem?
14-10-2009 1:23 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Home Phone - Call data problem?
14-10-2009 1:25 PM
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Leave it with me.
Re: Home Phone - Call data problem?
14-10-2009 1:33 PM
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You've made 12 calls.
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