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Call data not updating, once again

Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Call data not updating, once again

Too soon it seems Roll_eyes
When do BT supply call data for calls made late Saturday night and on Sunday?
I'm still waiting for even unconfirmed data for those calls.
reserved
Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Call data not updating, once again

Mine has now updated to the 13th except for an International call made 10 days ago which is still not showing.
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Call data not updating, once again

Hi guys,
We've got about 60k calls currently going through processing, which should bring us fully up to date in about 5 hours.
@reserved, we've found a problem with NZ calls, basically some of the destinations have been renamed by BT Wholesale, so we need to update our systems to match. This is why your call is not appearing (because it doesn't match any destination in our system).
reserved
Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Call data not updating, once again

Quote from: Mand
@reserved, we've found a problem with NZ calls, basically some of the destinations have been renamed by BT Wholesale, so we need to update our systems to match. This is why your call is not appearing (because it doesn't match any destination in our system).

Trust BT to rename New Zealand  Cheesy
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: ‎13-04-2007

Re: Call data not updating, once again

Quote from: reserved
Trust BT to rename New Zealand  Cheesy
Does make one wonder what it's now called  Wink
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Call data not updating, once again

Quote from: reserved
Trust BT to rename New Zealand  Cheesy

:D, not all of New Zealand, but some calls now come with names such as this: Fixed Rate for Chatham Islands (NZ).
reserved
Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Call data not updating, once again

Must have renamed where we called as "don'tknow" as the call is still not listed  Shocked
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Call data not updating, once again

It won't be until we update our systems, I'm trying to get this done ASAP.
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Call data not updating, once again

Quote from: Anotherone
Too soon it seems Roll_eyes
When do BT supply call data for calls made late Saturday night and on Sunday?
I'm still waiting for even unconfirmed data for those calls.
Well I never saw unconfirmed call data for any of those calls, which eventually appeared, nor did my question get answered.
It seems it's behind again.
Calls made on the 16th & 17th evenings were still not showing as even unconfirmed this afternoon, nor are they now.
reserved
Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Call data not updating, once again

Quote from: Mand
It won't be until we update our systems, I'm trying to get this done ASAP.

Doesn't look as though it's been done yet, see this post