cancel
Showing results for 
Search instead for 
Did you mean: 

Call charges query

mikjc
Newbie
Posts: 3
Registered: ‎09-03-2008

Call charges query

Hi,
I'm on free Evening and Weekend calls and have recently been charged for calls in the morning before 0800hrs and up till that time am I correct in thinking calls should be free till then?
I was charged with a call on 3/6/09 0715hrs and 16/6/09 0756hrs. Can plusnet or someone help with this?
Many thanks
5 REPLIES
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Call charges query

Hiya,
Peak times for our Talk/Home Phone products is from 6am until 6pm.
Those calls sound like they were charged for correctly.
Community Veteran
Posts: 1,012
Registered: ‎01-08-2007

Re: Call charges query

Correct me if I'm wrong but it was free until 8am until the recent price increase.
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Call charges query

Yet again, this was one of the "hidden" or "small print" changes that they got criticised for.
itsme
Grafter
Posts: 5,924
Thanks: 1
Registered: ‎07-04-2007

Re: Call charges query

Is the PN 1471 voice announcement different to BT? BT inform that using option 3 may incur a call cost.
Community Veteran
Posts: 1,012
Registered: ‎01-08-2007

Re: Call charges query

It says at the end of the 1471 call:
'There is normally a charge for this service'.