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Call charge for 0845 on anytime plan

rackstraw2006
Grafter
Posts: 63
Registered: ‎01-07-2013

Call charge for 0845 on anytime plan

Hi,
My online bill says i am being charged for two 0845 numbers I called yet 0845 & 0870 number are included in my anytime plan.
Can someone please check this out for me and tell me why?.
Thanks
4 REPLIES 4
dvorak
Moderator
Moderator
Posts: 28,384
Thanks: 6,220
Fixes: 1,451
Registered: ‎11-01-2008

Re: Call charge for 0845 on anytime plan

some numbers are excluded, so as internet dial ups etc.
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rackstraw2006
Grafter
Posts: 63
Registered: ‎01-07-2013

Re: Call charge for 0845 on anytime plan

Yep checked that but this was to my local housing office.
BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: Call charge for 0845 on anytime plan

Hi, this is caused by your CLI being entered into our database upon signup but your contract period (and hence free minutes) not starting until BT tell us your line went active. This notification was slightly delayed and you made a couple of calls immediately after your line went active with us. As such, there were no free minutes assigned to that period. If you raise a ticket to our Support Team, these will be credited / refunded back to you.
This has been raised as P2 66710 but unfortunately I don't have an eta.
rackstraw2006
Grafter
Posts: 63
Registered: ‎01-07-2013

Re: Call charge for 0845 on anytime plan

cool. as long as its sorted now im ok with it.